FREE NORMAL MAIL FOR ALL ORDERS WITHIN SINGAPORE | WE SHIP WORLDWIDE

Customer Care


SHIPPING POLICY

All orders are shipped within 3 days of purchase. Please note that while the team will strive to get your orders to you in the shortest possible time, we cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control. ​ ​

For Local Orders,
We offer free normal mail for all local orders within Singapore. An additional surcharge of $3.00 SGD is applicable for registered parcels. We highly recommend registered mailing as it provides tracking information. Sorakini shall not be responsible for the loss of parcels shipped via normal mail. ​ All orders should arrive within 1-3 days upon shipment. ​ ​

For International Orders,
We ship to most countries via Singpost Airmail and Surface Mail. ​

Malaysia and Brunei: An additional surcharge of $4.00 SGD is applicable for all normal Airmail; an additional surcharge of $6.00 SGD is applicable to all registered Airmail. We highly recommend registered Airmail as it provides tracking information. All orders should arrive within 4-6 days upon shipment. ​

Other parts of the world: Shipping fee will be calculated based on the destination and weight of orders upon checkout. All orders are shipped either by Airmail or Surface mail. Airmail orders should arrive within 7-14 days upon shipment and Surface mail orders should arrive within 6-10 weeks upon shipment.

 

PAYMENT METHODS

We accept the following payment options for orders placed online: I-Banking, Paypal, Visa, Mastercard, Amex and Apple Pay.

 

RETURNS POLICY

For hygiene purposes, all swimwear and jewellery are not available for exchange/ returns. We only accept returns on products caused by obvious manufacturing defects and deemed faulty by our returns department.

All items must be returned to us within 7 days within the date of delivery. These items must be returned in their original condition - unwashed, unworn, with all tags attached. Sorakini reserves all rights to reject returns deemed unfit.

We are not responsible for the shipping costs involved in any refunds.​

For any enquiries please contact biz@sorakini.com.

 

INTELLECTUAL PROPERTY

1. Sorakini reserves the rights to all content made available through the website.

2. Customers are authorised to download, view, and use Sorakini’s content for non-commercial purposes only. The content should not be modified, altered and should be credited to Sorakini. is authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.

3. By placing an order on this website, the customer has agreed to these terms.

4. Product measurements may differ up to 1-2" from the website's description and should not be categorised as a defect.

5. Product colours may differ slightly due to natural/studio lighting.

6. Dispatch times may vary and are intended only as an estimate and are subjected to any delays resulting from postal delays which is not responsible by Sorakini.

7. Sorakini reserves to right to accept or reject an order for any reason, at any time.
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*Sorakini reserves the rights to amend or remove these terms at any time without notice.